Booking

• Booking
• How to book a bus
• How to book a package tour
• How to book a ferry ticket

Method of Payment

• Method of payment
• How to download a receipt

Bus seat

• Seat selection
• WILLER Express seat types

Change of reservation

• Terms of change
• How to change bus booking
• Bus changing services
• How to change ferry booking

Cancellation / Refunds

• Cancellation Policy
• How to cancel bus/tour booking
• How to cancel ferry booking
• Refunds
• Information on Anticipated Bus Service Disruptions

Japan Bus Pass

• How to cancel Japan Bus Pass
• How to book bus with Japan Bus Pass
• How to change or cancel booking

*The sale of the Japan Bus Pass ended on September 30, 2025. The pass purchased before that date will remain valid until the expiration date listed on the pass details page.

Luggage

• Bus luggage policy

Before departure

• Preparation before boarding bus
• Bus boarding and arrival locations
• Bus etiquette
• QR Code Ticket Information
• Ferry boarding guide

WILLER membership

• WILLER membership
• WILLER points
• Terms of membership
• WILLER point use terms
• Membership cancellation