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User Guide

Booking Booking

  • Booking
  • How to book a bus
  • How to book a package tour
  • How to book a ferry ticket

Payment Method of Payment

  • Method of payment
  • How to download a receipt

Seat Bus seat

  • Seat selection
  • WILLER Express seat types

Reservation changes Change of reservation

  • Terms of change
  • How to change bus booking
  • Bus changing services

Cancellation / Refunds Cancellation / Refunds

  • Cancellation Policy
  • How to cancel bus/tour booking
  • How to cancel ferry booking
  • Refunds
  • Information on Anticipated Bus Service Disruptions

Japan Bus Pass Japan Bus Pass

  • How to purchase Japan Bus Pass
  • How to cancel Japan Bus Pass
  • How to book bus with Japan Bus Pass
  • How to change or cancel booking

Luggage Luggage

  • Bus luggage policy

Before departure Before departure

  • Preparation before boarding bus
  • Bus boarding and arrival locations
  • Bus etiquette
  • QR Code Ticket Information
  • Ferry boarding guide

WILLER membership WILLER membership

  • WILLER membership
  • WILLER points
  • Terms of membership
  • WILLER point use terms
  • Membership cancellation
Booking Booking
Booking How to book a bus How to book a package tour How to book ferries
Payment Method of Payment
Method of payment How to download a receipt
Seat Bus seat
Seat selection WILLER Express seat types
Reservation changes Change of reservation
Terms of change How to change bus booking Bus changing services
Cancellation Cancellation / Refunds
Cancellation Policy How to cancel bus booking How to cancel ferry booking Refunds Information on Anticipated Bus Service Disruptions
Cancellation Japan Bus Pass
How to purchase Japan Bus Pass How to cancel Japan Bus Pass How to book a bus with Japan Bus Pass How to change or cancel a booking
Booking Luggage
Bus luggage policy
Before departure Before departure
Preparation before boarding bus Bus boarding and arrival locations Bus etiquette QR Code Ticket Information Ferry boarding guide
WILLER membership WILLER membership
Membership information WILLER Points Terms of membership WILLER point use terms Membership cancellation