Cancellation fee

Cancellation fees vary depending on the bus plan or the tour you book. Please check the 'Cancellation Fee' on the reservation detail page.
Your reservation details can be found on My Page for WILLER members or on the booking confirmation page for non-members.

Changes in which the cancellation fee applies

Besides cancellations, there are some cases in which cancellation fees apply when making changes.
Please note that the following changes are treated as a cancellation.

• Booking changes for bus companies other than WILLER EXPRESS and STAR EXPRESS.
• Following booking changes for WILLER EXPRESS and STAR EXPRESS.
  • When the number of passengers in a booking is reduced
  • When an option is changed or canceled
  • When the type of passenger (student, adult) is changed
  • When the sex of a passenger is changed
  • When the boarding or arrival location is changed to a location where a different fare applies

Important

• Please note that the cancellation fee applies to each passenger's change or cancellation.
• Change of tour booking is not acceptable. Please cancel the present booking once and book with a new schedule again. The cancellation fee will be charged if the cancellation deadline has passed.