Information on Anticipated Bus Service Disruptions
- About Cancellations and Refunds -
What is the process for checking for cancellations and refund if severe weather is expected?
- STEP01
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Check the operational status of your service from the Highway Bus Service Status page.
- STEP02
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The handling varies depending on the status. Please refer to the applicable items below.
Notice
A: The information within the box above is the most current at this time.
B: Select your bus departure area and check the operational status of your booked bus service.
Please note that the customer center cannot provide information beyond what is stated here.
If "Good service" is displayed
If you cancel, the standard cancellation fee will apply.
- Please note that services may be cancelled in the future due to worsening weather or sudden unforeseen circumstances.
- If you cancel before a service is suspended, the standard cancellation fee will apply.
- Please check the service information again before boarding.
How to Check on My Page
You can also check the bus's operational status from My Page.
Please check if your reservation has a red box that says "Cancelled."
If "Cancelled" is displayed
We will fully refund the bus fare.
You do not need to process the cancellation yourself.
- For tour products (booking numbers starting with V), a full refund will be issued if cancelled before the start of the first itinerary. After the tour has begun, only the unused portion will be refunded.
(Example: If your return bus is cancelled, an amount equivalent to the return bus fare will be refunded at a later date.) - Bus operators will decide to suspend service if it becomes difficult to operate due to severe weather, such as a typhoon or heavy snow, or for other reasons.
- To confirm if your reserved bus service has been cancelled, check your email, My Page, or the Service Information list for a "Cancelled" status.
- If your reservation includes an arrangement fee, the fee will not be refunded.
Notice
- *Refunds will be processed via the website where you made your reservation. Please click here for more details.
- *If one leg of your round-trip bus booking is cancelled, please click here for more details.
For WILLER EXPRESS/STAR EXPRESS
Service cancellation timing
In the event of a service cancellation due to natural disasters like typhoons or heavy snow, a decision will be made approximately 3 hours before departure. Once the cancellation is confirmed, an email notification will be sent to the email address on your reservation.
*Please note that due to sudden changes in weather or road conditions, we may have to inform you of a cancellation just before departure.
- When service is cancelled
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Go on a tripCancel your trip
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Change to another serviceUse another transportation
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The cancellation will be processed automatically within a few days
For services other than WILLER EXPRESS/STAR EXPRESS
The decision to suspend a service varies by bus operator, so please check with the bus company directly.
While we will post cancellation information on our website as soon as we receive it, please be aware that updates may not be immediate depending on the situation.
- When service is cancelled
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Go on a tripCancel your trip
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Change to another serviceUse another transportation
-
The cancellation will be processed automatically
within a few days