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WILLER reservations are more convenient than ever! Even unexpected reservation changes are not a problem.
Make changes to your booking with no cancellation charge!
Things don’t always go as planned, but you can always make it work.
All WILLER EXPRESS routes

Bus changing services now available!

Example
Due to a sudden change in plans, you won’t be able to make the bus that you have a reservation on.
Terms and conditions for change
Applicable routes All routes (of at least 100 kilometers) operated by WILLER EXPRESS/STAR EXPRESS
The Hiroshima–Takamatsu Line operated by Chugoku JR Bus Company/JR Shikoku Bus
Applicable plans Basic Plans, Basic Plans (Peak Days), Web Discount Plans and some campaign plans
Applicable dates One day before or one day after the original departure date
Note: Even for second and subsequent changes, you can only change to one day before or one day after the original departure date.
How to change a reservation Changes can be made from My Page for WILLER members or on Booking confirmation page (Guest page) for non-members.
How to change
Deadline for changes Up until the deadlines for reservation of the earlier trip
  • If you change to the day before the orginal departure date, change must be made before the reservation deadline of the new bus.
  • If you change to the day after the original departure time, change must be made before the reservation deadline of the current bus.
Example: When the original reservation is for June 3
June 2 June 3 June 4
Change to June 2 (one day before the original departure date)
June 2 (before the original departure time)
↓
Change must be made before the deadline to book the Jun 2 bus
before the original
departure time
Original departure date
(initial reservation)
after the original
departure time
 Change to June 4 (one day after the original departure date)
↓
Change must be made before the deadline to book the June 3 bus
!Precautions

Notice on changing your booking

  • For reservation with multiple tickets, change must be completed for all group members. To change for only 1 person, you will need to cancel the ticket for that person, and rebook that ticket.
  • If the ticket price after change is higher, please pay the balance
  • You cannot use WILLER points to pay the balance
    Please pay the balance before boarding
  • If the ticket after change is cheaper, you will receive a refund
  • For refund to Japanese bank account, you will need to pay the handling fee of 440 JPY. You can choose to receive the refund by WILLER points
  • For plans eligible for change, there will be an icon "Changes are available"
  • Changes can only be processed from My Page for WILLER members or on Booking confirmation page (Guest page) for non-members.
  • Bookings made by phone and certain bookings made online can be changed only by phone. We don't accept any changes by email.
    See Customer Center for further information.
  • You can only change to another bus, as long as the bus is of the same route as the original booking

Changes on round-trip tickets

  • Once the outbound trip has departed, you cannot make any changes on the return trip
  • Changes are possible only if the boarding/ arrival locations before and after change are the same
  • If you want to change the round-trip, please change ticket of each trip seperately.
  • The outbound trip and return trip cannot be reversed.
  • The round-trip discount is applied to the following routes: Tokyo- Nagano, Osaka- Nagoya, Hiroshima- Takamatsu