Hotel Kintetsu Universal City (3F inside the hotel)
WILLER desk
The hotel entrance floor is on the third floor when coming from Kotsu Hiroba bus terminal or Universal City Station (ticket gate floor). Go inside the hotel, and visit the WILLER desk.
*Short walk from the entrance of Hotel Kintetsu Universal City.
*Please check here for the business hours of Universal Studios Japan.
*The delivery time may vary depending on the opening time on the day.
Please visit the WILLER desk on the site for more details.
Contact for receiving the studio pass exclusively: 080-1514-5637
*Available from 30 minutes before opening to 11:00.
*Please call at the dedicated contact (080-1514-5637) whenever you are unable to visit within the delivery time.
Please feel free to contact us if you have any questions or don't know the location.
If the parks are closed due to natural disasters such as typhoons, the WILLER Desk will also be closed.
For customers who apply for a studio pass of a park closing day, the refund will be issued for the pass at a later date.
If you wish to enter the park on the next day or any other day after the park has reopened, please receive the pass at the WILLER desk.
※ If you receive the pass, there is no refund.
Customers who only receive the studio pass should not stay for a long time so as not to bother other customers staying the hotel.
After receiving the studio pass, please go to the park and enjoy yourself.
Thank you very much for your kind understanding and cooperation.
Contact about "Trip to Universal Studios Japan" 0570-200-770
*Business hours 10:00～19:00