WILLER eSIM Terms of Use

Article 1 (Overview of the Service)

• The Service is a communication service using an eSIM that can be used in countries and regions designated separately by the Company.
• The Company will select the communication line provided.
• The customer must use the Service at their own responsibility and only for their own legitimate interests.

Article 2 (Establishment of a contract for use)

• The customer must apply by the method specified by the Company, such as entering and sending the required information on the online application screen designated by the Company.
• A contract for use of the Service (hereinafter referred to as “Contract”) will be established when the customer completes the application and payment, and the Company sends an acceptance notice.
• A contract period will be established for each individual service applied for. The contract period will start from the day set at the time of application.
• The customer must represent that they are of legal age (18 years old) and have the ability to agree with these Terms and conclude a legally binding contract. If the customer has not reached the legal age, such customer cannot use the Service.
• The Company may provide information in lieu of the document stipulated in Article 26-2 of the Telecommunications Business Act (a document explaining the content of the contract) by posting it on the Service or sending it to a registered e-mail address.

Article 3 (Prohibited matters)

The customer must not engage in any of the following acts with respect to the Service.

• Use the Service for any purpose or by any method that differs from the conditions established in these Terms.
• Allow a third party to use the Service by whatever method, such as sublicensing or lending.
• Acts that interfere (or may interfere) with the operation of the Service or impair (or may impair) the credibility of the Service.
• Acts that violate or may violate the law.
• Acts that infringe upon, restrict or interfere with (or may infringe upon, restrict or interfere with) the rights of the Company or a third party.
• Other acts that the Company judges to be inappropriate.

Article 4 (Precautions)

• It may not be possible to use all or part of the Service depending on the terminal used, functional restrictions or settings.
• Activation (enabling) of an eSIM is required to use the Service, and that may require a stable internet connection.
• If a large amount of communication is confirmed, communication may be restricted without notice for the maintenance of network quality and fair use. This may cause a loss of connection or decline in speed.
• Even within the service area, it may not be possible to use the Service in places that are difficult for radio waves to reach such as indoors, underground, tunnels, behind buildings, mountainous areas, the sea, and crowded places.
• If the upper limit established in the explanation of important matters is reached, communication may be restricted for a certain period of time.
• Even during the contract period, if the customer connect to the network by a method other than that specified by the Company, it may cause substantial roaming charges or other charges levied by the carrier the customer use.
• The customer will be able to use the Service only during the contract period, regardless of the actual date of start of use.
• Voice calls (including emergency calls such as 110 and 119) cannot be made using the Service.

Article 5 (Fees for use)

• The customer must pay fees for use by the method specified by the Company. Fees and payment methods are published within the Service and on the Company’s website.
• Paid fees for use will not be refunded for any reason.

Article 6 (Interruption of the Service)

If any of the following circumstances occurs, the Company may interrupt the service without prior notice.

• If the Company implements maintenance or inspections of systems and communication equipment;
• If provision of the Service is not possible due to a natural disaster, fire, power failure, riot, cyberattack, etc.;
• Failure of communication equipment;
• Failure of a communication line or computer;
• Communication restrictions at times of emergency, etc.; or
• Other reasons not attributable to the Company.

Article 7 (Changes to the Service)

• The Company may change the content of the Service at its discretion without prior notice.
• The Company will not bear responsibility for damage caused to the customer by the change.

Article 8 (Termination of the contract for use)

The Contract will terminate in the following cases.

• If the contract period expires; or
• If the customer deletes the eSIM profile related to the Contract.

If there is any unused communication capacity at the time of termination, it will disappear automatically.

Article 9 (Intellectual property rights)

Any and all rights including intellectual property rights pertaining to the Service belong to the Company or a third party who has granted a license to the Company.

Article 10 (Handling of customer information)

• The Company will manage appropriately information it obtains in accordance with the Terms and its privacy policy.
• If information is to be provided to a third party (excluding cases based on the privacy policy), the Company will process it as statistical data, anonymize it appropriately, and prohibit re-identification.
• If the customer chooses to opt out (delivery suspension setting) on their terminal, no further information will be acquired (excluding access logs).

Article 11 (Warranty and liability)

• The communication speed listed is the maximum (best effort) and the Company does not guarantee the actual speed.
• The Company will not be liable for any damage caused in relation to the use of or inability to use the Service, except in cases of intention or gross negligence on the part of the Company.
• The Company does not guarantee that the Service is suitable for the customer’s particular purpose, is free of defects or does not infringe the rights of a third party.
• Part of the Company’s disclaimer will not apply if the Consumer Contract Act applies. Even in that case, unless there is intention or gross negligence on the part of the Company, the amount of compensation will not exceed the amount equivalent to the fees for use that the customer has actually paid, and will be limited to direct and ordinary damages.

Article 12 (General provisions)

• The customer may not assign or pledge to any third party their contractual status or rights or obligations without the prior written consent of the Company.
• If there is a violation of the Terms, the Company may suspend or terminate the Service immediately.
• The Company may modify these Terms without prior consent if it is in the interest of the customer or there is a reasonable reason. Any change will take effect from the time specified by the Company.
• Even if any provision of these Terms is invalid, it will not affect the validity of the other provisions.
• These Terms will be interpreted based on the law of Japan.
• The Tokyo District Court will be the court of exclusive jurisdiction in the first instance with regard to any dispute concerning the Service.