WILLER EXPRESS, Inc. Travel Conditions

Please make sure to read these Travel Conditions before making a reservation.

The significance of these Travel Conditions

These Travel Conditions are part of the description of transaction conditions stipulated in Article 12-4 of the Travel Agency Act and part of the contract documents stipulated in Article 12-5 of the same act.

Package tour contract

(1) The customer who will participate in travel planned, recruited for and implemented by WILLER EXPRESS, Inc. (Tokyo Governor Registered Travel Agency No. 2-7818, 1-18-13 Shinkiba, Koto-ku, Tokyo) (hereinafter referred to as “Company”) will conclude this package tour contract (hereinafter referred to as “Travel Contract”) with the Company.
(2) The Company undertakes to arrange and manage the itinerary so that the customer can be provided with transportation, accommodation and other travel-related services (hereinafter referred to as “Travel Services”) provided by transportation and accommodation organizations, etc. in accordance with the itinerary established by the Company.
(3) The contents and conditions of the Travel Contract will be governed by these Travel Conditions, the confirmation document that is the final travel itinerary document handed over prior to departure (hereinafter referred to as the “Final Itinerary”), and the Company’s travel agency terms and conditions concerning package tour contract (hereinafter referred to as “Company’s Terms and Conditions”).

Applications for travel and the timing of establishment of the contract

(1) The customer fills in the travel application form prescribed by the Company at an office of the Company or an agent of the Company (hereinafter referred to as “Company etc.”), and applies together with the application fee listed for each course. When the customer pays the travel fee, this money will be carried over as part of that payment. In addition, the Travel Contract will be established when the Company, etc., has accept the conclusion of the contract and received the travel fee.
(2) The Company, etc., may accept reservation applications for Travel Contracts by telephone, mail, FAX, the internet or other means of communication. In this case, the contract will not be established at the time of the reservation, and the customer will need to submit an application form and pay the application fee within three days from the day following the day the Company, etc., notifies the customer of its acceptance of the reservation. If the application form is not submitted and the travel fee is not paid within this period, the Company, etc., will assume that the application was not made.
(3) In the case of an application by telephone, the Travel Contract will be established when the Company, etc., has received the travel fee in accordance with Paragraph (2) of this article, and in the case of an application by mail or FAX, when the Company, etc., has accepted the Travel Contract with the customer and received the travel fee. In addition, even if an application is made by telephone, mail, FAX, the internet or other means of communication, when a contract is established by a communication contract, the contract will be established in accordance with the provisions of Article 23, Paragraph (3).
(4) The Company, etc., will be deemed to have all agency rights concerning contract conclusion, cancellation, etc., if a travel application is made by a person responsible for a contract acting as a representative of travelers constituting an organization or group.
(5) The person responsible for the contract must submit a list of constituent members to the Company, etc., by the date established by the Company, etc.
(6) The Company, etc., will bear no responsibility for any liabilities or obligations that the person responsible for the contract bears or is expected to bear in the future towards the constituent members.
(7) If the person responsible for the contract does not accompany the organization or group, the Company, etc., will deem the constituent member selected in advance by the person responsible for the contract to be the person responsible for the contract after the start of travel.

Application conditions

(1) In cases of travel for a specific customer segment or travel for a specific purpose, the Company, etc., may refuse participation if the age, qualification, skill or other conditions specified by the Company are not met.
(2) In principle, in the case of Paragraph (1) of this article, if the Company needs to contact the customer, the Company will do so within one week from the day of application.
(3) If the Company judges that a customer is in need of a medical examination or treatment by a doctor due to illness, injury or other reason during travel, the Company will take the necessary measures for the smooth implementation of travel. The customer will bear all costs associated with this.
(4) In principle, the customer cannot take separate action for their own convenience. However, the Company may accept action under different conditions depending on the course.
(5) The Company may refuse participation by a customer if the Company judges that the customer may cause trouble to other customers or interfere with the smooth implementation of group activities.
(6) The Company may reject an application if it has any other business-related reason to do so.

Handover of contract documents and Final Itinerary

(1) The Company, etc., will hand over to the customer promptly after establishment of the Travel Contract, contract documents stating the travel itinerary, the details of Travel Services, other travel conditions and matters concerning the responsibilities of the Company. The contract documents are comprised of these Travel Conditions, etc.
(2) As a supplement to the contract documents of Paragraph (1) of this article, the Company will provide the customer with the Final Itinerary stating the finalized information concerning the meeting time and place, transportation and accommodation providers, etc., on the date specified in the contract documents, by the day before the day travel starts at the latest. However, if the application is made seven days or less before the day travel starts, the Company may hand over the Final Itinerary on the day travel starts.

Payment of travel fee

The customer pays the travel fee by 13 days prior to the day travel starts. If an application is made 13 days or less before the day travel starts, the customer will pay by the due date specified by the Company, etc., prior to the day travel starts. In addition, even if the Company and the customer do not conclude the communication contract stipulated in Article 23, if the customer is a member of a partner card company and approves, the customer may pay the travel fee (including the application fee and charges presented as additional fees), the cancellation fee and penalty fee stipulated in Article 14, the additional fee stipulated in Article 10, and the replacement fee stipulated in Article 13 using the partner company’s card without the customer’s signature. In addition, in this case, the date of use of the card will be the date of acceptance by the customer unless there is a request by the customer.

About travel fees

(1) Travel fees are adult fees unless otherwise stated in particular. If a child fee is stated on the website, the travel conditions, travel fee standards, etc., are specified and applied.
(2) Travel fees are shown for each course. Please confirm the travel fees based on the departure date and the number of users.
(3) The travel fee is the basis when calculating the amount of the application fee of Article 3, the cancellation fee of Article 14 (1), the penalty fee of Article 14 (3) and the compensation for a change of Article 23. The calculation method for the travel fee in WILLER EXPRESS, Inc. package tour Travel Conditions in recruiting advertisements or pamphlets is the “amount presented as the travel fee” plus “the amounts presented as additional fees” minus “the amount presented as the discount fee.”

Fees included in travel fees

(1) Transportation fares and fees (economy class unless otherwise noted), accommodation fees, meals, admission fees, and other taxes such as consumption tax, as specified in the itinerary.
(2) Costs for tour guides on courses accompanied by tour guides, and any gratuities required by group activities.
(3) Other fees presented as being included in the travel fee on the website. In principle, the Company will not refund any of the above expenses even if the customer does not use part of the expenses at their own convenience.
(4) Airport facility charges.

Fees not included in travel fees

Fees apart from those of the paragraphs (1) to (3) of the preceding article are not included in travel fees. Some examples are shown below.

(1) Excess baggage charges (for items exceeding a specified weight, volume, or quantity).
(2) Dry-cleaning fees, telegraph and telephone fees, and other fees of a personal nature for additional food, drink, etc., and associated taxes and service fees.
(3) Fees for optional tours (excursions with separate fees) that only applicants participate in.
(4) Additional fares or charge imposed by transportation providers (e.g. a fuel surcharge).
(5) Transportation and accommodation fees from home to the place of departure.

Additional fees

The additional fees referred to in Article 7 mean the following fees. (Excluding cases where they are presented as included in “travel fees” in advance.)

(1) Additional fees for upgrading a hotel or room type referred to by the Company as an “upgrade plan” on the website, etc.
(2) Fees for the difference between a “plan with meals,” etc. based on a “plan without meals,” etc.
(3) Additional fees for extending a stay at a hotel referred to by the Company as an “extended stay plan” on the website, etc.
(4) The difference in airfare required to change the class of airline seat referred to by the Company as a “super seat additional fee” on the website, etc.
(5) Other fees referred to as an “xxxx additional fee” on the website, etc.

Changes to the details of a Travel Contract

Even after the conclusion of a Travel Contract, if a natural disaster, war, civil disturbance, suspension of provision of Travel Services by transportation and accommodation providers, etc., an order by a public agency, provision of transportation services not based on the initial plan, or any other reason beyond the control of the Company occurs, the Company may change the travel itinerary and the details of Travel Services after explaining promptly to the customer in advance the reason why the Company cannot control such event and the causal relationship with it, if it is unavoidable to ensure the safe and smooth implementation of travel. However, if it is unavoidable in the case of an emergency, the Company will give an explanation after the change.

Changes to the amount of travel fees

The Company will not change the travel fee, additional fees or discount fees after the conclusion of a Travel Contract except for the following cases.

(1) If the fares and charges of the means of the transportation provider used are revised significantly beyond the extent normally expected due to significant changes in economic conditions, etc., the Company will change the travel fee by just the difference with the revised amount. However, if the Company intends to increase the travel fee, it will notify the customer by 15 days prior to the day travel starts.
(2) If the applicable fares or charges as stipulated in Paragraph (1) of this article are reduced significantly, the Company will reduce the travel fee by just that reduction in accordance with the provisions of Paragraph (1) of this article.
(3) If the details of travel are changed and the costs required for the trip are reduced, the Company will reduce the travel fee by just the amount of the change.
(4) If the details of travel are changed based on Article 11 and the costs required to implement travel increase (including cancellation fees, penalty fees, and other fees already paid or that must be paid for Travel Services that were not provided due to the changes in the details of the contract), the Company will change the travel fee by just the amount of the change, except in the case of a change due to a shortage of seats, rooms or other facilities at transportation and accommodation providers despite the services being provided.
(5) If the Company has stated on its website, etc., that travel fees will vary depending on the number of users of transportation and accommodation providers, etc., and the number of users changes for a reason not attributable to the Company after the establishment of the Travel Contract, the Company will change the travel fee within the scope stated in the contract documents.

Replacement of customer

A customer may transfer their contractual status to another party with the approval of the Company. However, in this case, the customer needs to complete the prescribed information and submit it to the Company. In this case, the customer will pay the prescribed amount as a replacement fee. (If an airline ticket has already been issued, we may charge the fee for reissuing the ticket separately.) In addition, the transfer of contractual status will become effective when the Company has approved it, and the person to whom the contractual status under the Travel Contract is transferred will thereafter assume all rights and obligations related to this Travel Contract. Please note that the Company may refuse replacement due to a reason such as that the transportation, accommodation providers, etc., do not accept the replacement of travelers.

Cancellation fee

(1) If after the establishment of a Travel Contract, a customer cancels their travel for their own convenience, the customer will pay the cancellation fee stated on the website, and the customers who participate in the travel will pay any difference in fees that arises due to the change in the number of guests per room.
(2) The customer will also need to pay the cancellation fee if they cancel travel based on a reason related to the handling of a loan that is not the Company’s responsibility.
(3) If the travel fee is not paid by the due date, the Company will deem that the customer cancelled the Travel Contract on the day following the due date and the customer will pay a penalty fee of the same amount as the cancellation fee.
(4) The Company will deem some changes of the itinerary for their own convenience such as changes of departure date or changes of transportation or accommodation provider, etc., to be the cancellation of the travel as a whole and will collect the prescribed cancellation fee.

Cancellation prior to the start of travel

(1) The customer’s right to cancel
- [1] The customer may cancel their Travel Contract at any time by paying the cancellation fee stated for each course. However, we will accept applications for contract cancellation only during the business hours of the store where you applied for travel.
- [2] The customer may cancel their Travel Contract without any cancellation fee at any of the following times.
  1. a. When the details of the Travel Contract are changed. However, such changes are limited to the matters listed in the left column of the table of Article 22 and other important matters.
  2. b. The travel fee has been increased based on Article 12, Paragraph (1).
  3. c. When the safe and smooth implementation of travel is not possible or is highly likely to not be possible if a natural disaster, war, civil disturbance, suspension of Travel Service provision by a transportation or accommodation provider, etc., an order from a public agency, or another reason occurs.
  4. d. When the Company has not handed over to the customer the Final Itinerary of Article 5, Paragraph (2) by the date specified in that paragraph.
  5. e. When travel in accordance with the itinerary stated on the website is no longer possible due to a reason attributable to the Company.
- [3] If a Travel Contract is cancelled based on Paragraph (1) [1] of this article, the Company will refund the travel fee (or application fee) already received after deducting the prescribed cancellation fee. If the cancellation fee is not covered by the application fee, the Company will charge for the difference. In addition, if a Travel Contract is cancelled based on Paragraph (1) [2] of this article, the Company will refund the full amount of the travel fee (or application fee) already received.
(2) The Company’s right to cancel
- [1] If the customer does not pay the travel fee by the date stipulated in Article 6, the Company may cancel the Travel Contract. In this case, the customer will pay a penalty fee equal to the cancellation fee stipulated in Paragraph (1) [1] of this article.
- [2] The Company may cancel a Travel Contract at the following times.
  1. a. When it becomes clear that the customer does not meet the requirements for participation in the travel such as gender, age, qualification or skill, as stated clearly by the Company in advance.
  2. b. When it is recognized that the customer will be unable to endure the travel due to illness, the absence of a necessary helper, or other reasons.
  3. c. When it is recognized that the customer may cause trouble to other customers or interfere with the smooth implementation of group activities.
  4. d. When the customer requests a burden beyond the reasonable range in relation to the details of the contract.
  5. e. When the number of customers is less than the minimum number of participants stated on the website. In this case, the Company will notify the customer of the cancellation of travel by 13 days prior to the day travel starts (three days for day trips).
  6. f. When the conditions for the implementation of travel stated clearly in advance by the Company are not fulfilled or are highly likely not to be fulfilled, such as a lack of snowfall on travel for the purpose of skiing.
  7. g. When a natural disaster, war, civil disturbance, suspension of Travel Service provision by a transportation or accommodation provider, etc., an order from a public agency, or other reason beyond the control of the Company occurs, and the implementation of safe and smooth travel in accordance with the itinerary stated on the website is not possible or extremely likely to not be possible.
- [3] If the Company cancels a Travel Contract based on Paragraph (2) [1] of this article, the Company will refund the travel fee (or application fee) already received after deducting the penalty fee. In addition, if the Company cancels a Travel Contract based on Paragraph (2) [2] of this article, the Company will refund the full amount of the travel fee (or application fee) already received.

Cancellation after the start of travel

(1) The customer’s right to cancel
- [1] If a customer leaves the group for their own convenience, the Company will deem this to be a waiver of rights by the customer and will pay no refund.
- [2] If a customer is unable to receive the provision of Travel Services stated in the pamphlet due to a reason not attributable to the customer, the customer may cancel the part of the contract related to the provision of Travel Services that has become impossible without paying a cancellation fee.
- [3] In the case of Paragraph (1) [2] of this article, the Company will refund to the traveler the portion of the travel fee related to the Travel Services that cannot be received. However, in the case where the reason is not attributable to the Company, the Company will refund to the customer the amount after deducting the cancellation fee, penalty fee, and other expenses already paid or that must be paid for Travel Services.
(2) The Company’s right to cancel
- [1] In the following cases, the Company may cancel part of a Travel Contract after explaining the reason to the customer in advance.
  1. a. When it is recognized that the customer will be unable to endure the continuation of travel due to illness, the absence of a necessary helper, or other reasons.
  2. b. When a customer disrupts the discipline of group action by violation of the instructions of the Company given by a tour guide, etc., to implement the travel safely and smoothly, or by violence or intimidation against a tour guide, etc., or other accompanying travelers, thereby hindering the safe and smooth implementation of travel.
  3. c. When a natural disaster, war, civil disturbance, suspension of provision of Travel Services by transportation or accommodation providers, etc., an order by a public agency, or any other reason beyond the control of the Company occurs and the continuation of travel has become impossible.
- [2] Effect of cancellation and refund: When the Company cancels a Travel Contract for a reason stated in Paragraph (2) [1] of this article, the customer will bear the cancellation fee, penalty fee and other expenses already paid or that must be paid to the Travel Service provider from whom the provision of services could not be received due to the cancellation of the contract. In this case, the Company will refund the portion of the travel fee related to the Travel Services that the customer has not yet received, after deducting the cancellation fee, penalty fee and other expenses that the Company has paid or will pay to the relevant Travel Service providers.
- [3] When the Company cancels a Travel Contract based on Paragraph (2) [1] a. or c. of this article, the Company will make the necessary arrangements for the customer to return to the place of departure at the customer’s request and expense.
- [4] When the Company cancels a Travel Contract based on the provisions of Paragraph (2) [1] of this article, the contractual relationship between the Company and the customer will terminate only prospectively. In other words, the Company’s obligations for Travel Services the customer has already been provided have been effectively discharged.

Refund of travel fees

(1) If any amount to be refunded to a customer arises in the event that the travel fee is reduced based on the provisions of Paragraph (2), (3) or (5) of Article 12 or in the event that the customer or the Company has cancelled the Travel Contract based on the provisions of Article 14 through Article 16, the Company will refund the amount to the customer within seven days counting from the day following the cancellation for a refund due to cancellation prior to the start of travel, or within 30 days counting from the day following the day travel ended as stated on the website for a refund due to a reduction of the travel fee or cancellation after the start of travel.
(2) The provisions of Paragraph (1) of this article do not prevent the customer or the Company from exercising the right to claim compensation for damages based on the provisions of Article 19 (Responsibility of the Company) or Article 21 (Responsibility of the customer).
(3) The customer is to request a refund at the store of application within one month from the departure date.
(4) Any refund after the handover of coupons, will require the coupons handed over. If the customer does not submit those coupons, the Company may not be able to refund the travel fee.

Tour guides

(1) A tour guide will accompany customers throughout the course on courses indicated to have an accompanying tour guide. In principle, the details of the services provided by tour guides will be those necessary to implement the itinerary stipulated in the contract documents smoothly. During travel, customers are required to follow the tour guide’s instructions for the smooth implementation of the itinerary and safety. In principle, tour guides work from 8:00 to 20:00.
(2) In principle, a local tour guide will accompany customers from arrival at the destination to departure on courses indicated to have an accompanying local tour guide. The duties of local tour guides are the same as those of Paragraph (1) of this article.
(3) The tour guide will not accompany customers on courses indicated to have a local representative, but the local representative will perform the work necessary to facilitate travel.
(4) A tour guide, etc., will not accompany customers on an individual plan. The Company will hand over the coupons required for the customer to receive the provision of Travel Services so the customer will need to carry out the procedures to receive the provision of Travel Services by themselves.
(5) In travel zones where the local tour guide does not accompany customers and travel zones where the local representative does not work, the customer will need to arrange alternative services and carry out the necessary procedures by themselves if a change of service details is required due to bad weather, etc.

The responsibility of the Company

(1) The Company will provide compensation for any damage caused to the customer due to the intent or negligence of the Company or a person who has made arrangements on behalf of the Company in the execution of a package tour contract. However, this is limited to cases where the Company is notified within two years from the day after the damage occurred.
(2) In principle, the Company will not bear the responsibility of Paragraph (1) of this article if the customer suffers damage like that shown in the following examples.
- [1] A natural disaster, war or civil disturbance, or a change of itinerary or discontinuation of travel caused by a natural disaster, war or civil disturbance
- [2] Damage caused by accidents and fires in transportation and accommodation facilities, etc.
- [3] Discontinuation of the provision of services by transportation and accommodation providers, etc., or changes to the itinerary or discontinuation of travel caused by such a reason
- [4] An order of a public agency, quarantine due to an infectious disease, or changes to the itinerary or discontinuation of travel caused by such reasons
- [5] Accident during independent activity
- [6] Food poisoning
- [7] Theft
- [8] Delay, interruption, change of schedule, change of route, etc., in transportation, or changes to the itinerary or shortening of time at destination caused by such reasons
(3) Notwithstanding the period for damage notification by the customer of Paragraph (1) of this article, the Company will only compensate the customer for the damage of Paragraph (1) of this article caused to baggage if the damage is reported to the Company within 14 days counted from the day following the occurrence of the damage. However, regardless of the amount of damage, the amount of compensation the Company will pay is up to a maximum of 150,000 yen per person (except cases where there is intention or gross negligence on the part of the Company).

Special compensation

(1) Regardless of whether or not the Company is responsible under Paragraph (1) of the preceding article, the Company will pay compensation for death (15 million yen) or residual disability (up to 15 million yen), or a solatium for hospitalization (20,000 yen to 200,000 yen) or hospital attendance (10,000 yen to 50,000 yen) for certain damage a customer suffers to the life or body due to an accidental and sudden external accident, and compensation for damage to baggage (up to 100,000 yen per piece of baggage, and up to 150,000 yen per package tour customer) while the customer is participating in a package tour, based on the special compensation provisions in the Company’s Terms and Conditions.
(2) Notwithstanding the provisions of Paragraph (1) of this article, a day on which no travel services included in the package tour arranged by the Company are provided will not be regarded as a day on which the customer is participating in a package tour, provided that it is clearly indicated as such on the website.
(3) The Company will not pay the compensation or solatium of Paragraph (1) of this article if the damage a customer suffers while participating in a package tour is due to the customer’s intent, drink-driving, illness, etc., or accidents during skydiving, hang-gliding, riding in an ultralight plane or gyroplane or any other similar dangerous exercise during independent activity that is not included in the package tour. However, this does not apply if the exercise is included in the package tour itinerary.
(4) The Company will not pay compensation for damages in the case of cash, marketable securities, credit cards, coupons, plane tickets, passports, driver’s licenses, visas, certificates of deposit or savings certificates (including bankbooks and cash machine cards), other data or equivalent items, or items not covered for compensation under the Company’s Terms and Conditions, such as contact lenses.
(5) Even if the Company has both an obligation to pay compensation based on Paragraph (1) of this article and an obligation to pay compensation for damages based on the preceding article, when either obligation is fulfilled, both obligations will be deemed to have been fulfilled to the extent of the amount paid.

The responsibility of the customer

(1) If the Company suffers any damage due to a customer’s intent, negligence or act in violation of the law or public order and morality, or a customer’s non-observance of the provisions of the Company’s Terms and Conditions, the Company will receive compensation from the customer.
(2) When concluding a package tour contract, a customer must use the information provided by the Company and strive to understand the rights and obligations of customers and other details of the package tour contract.
(3) To receive the Travel Services stated in the contract documents smoothly after the start of travel, if a customer recognizes that Travel Services different from those in the contract documents have been provided, the customer must report promptly to that effect at the travel destination to the tour guide, mediator, local guide, travel service provider or store of application.
(4) The Company may take the measures required if it recognizes that a customer needs protection due to illness, injury, etc., during travel. In this case, if the need is not due to a reason attributable to the Company, the customer will bear the expenses required for the measures and the customer must pay those expenses by the due date and method specified by the Company.
(5) In the case of lost coupons, the customer will bear the fares and charges of transportation providers associated with the reissue of the coupons. The fares and charges in this case will be the amounts determined by the transportation provider.

Guarantee of itinerary

(1) If a significant change in the details of the contract as listed in the left column of the following table occurs (however, excluding the changes specified in [1], [2] and [3] below), the Company will pay the customer compensation for the change in the amount obtained by multiplying the travel fee established in Article 7 by the rate stated in the right column of the following table within 30 days counting from the day following the day travel ends. However, if it is clear that the Company will be liable to pay compensation for the change based on the provisions of Article 19, Paragraph (1), the Company will pay all or part as compensation for damages rather than as compensation for the change. The amount of compensation for change to be paid for one Travel Contract is limited to a maximum of 15% of the travel fee.
- [1] In the case of a change due to any of the following reasons, the Company will not pay compensation for the change. (However, notwithstanding that services are being provided, in the case of a change due to a shortage of seats, rooms and other facilities at transportation and accommodation providers, the Company will pay compensation for the change.)
  1. a. Bad weather or a natural disaster that interferes with the itinerary
  2. b. War
  3. c. Civil disturbance
  4. d. Order of a public agency
  5. e. Discontinuation of the provision of Travel Services by transportation and accommodation providers, etc., such as a flight cancellation, service interruption, or suspension of business.
  6. f. Provision of transportation services not based on the initial operation plan, such as delays and changes in the transportation schedule
  7. g. Measures required to ensure the lives or physical safety of travel participants
- [2] When a Travel Contract is cancelled based on the provisions of Article 15 or Article 16, the Company will not pay compensation for a change related to the cancelled parts of the Travel Contract.
- [3] Even if the order in which Travel Services stated on the website are received is changed, the Company will not pay compensation for the change if the customer was able to receive the Travel Services during travel.
(2) Notwithstanding the provisions of Paragraph (1) of this article, the amount of compensation for a change that the Company pays based on one Travel Contract will not exceed the amount obtained by multiplying the travel fee established in Article 7 by 15%. In addition, if the amount of compensation for a change to be paid based on one Travel Contract is less than 1,000 yen per person, the Company will not pay compensation for the change.

Compensation for a change (* amount of compensation for a change = the following rate per case x travel fee)

Changes for which the Company pays compensation for a change	If the customer is notified by the day before the day travel starts	If the customer is notified on or after the day travel starts
Change of the travel start date or the travel end date stated on the website or in the contract documents	1.5％	3.0％
Change of tourism location or tourism facility (including restaurants) to be entered or another destination stated on the website or in the contract documents	1.0％	2.0％
Change to lower priced grade or facilities of transportation provider stated on the website or in the contract documents (limited to cases where the total amount for the grade and facilities after the change is less than that for the grade and facilities stated in the pamphlet or contract documents)	1.0％	2.0％
Change of the type or company name of transportation provider stated on the website or in the contract documents	1.0％	2.0％
Change to a different flight from the airport that is the travel start point or the airport that is the travel end point in Japan stated on the website or in the contract documents	1.0％	2.0％
Change of a direct flight between Japan and overseas stated on the website or in the contract documents to a connecting flight or flight with stops	1.0％	2.0％
Change of the type or name of an accommodation provider stated on the website or in the contract documents	1.0％	2.0％
Change of the type of guest room, facilities, view or other guest room conditions of the accommodation provider stated on the website or in the contract documents	1.0％	2.0％
Among the changes listed in 1. to 8. above, changes of the items stated on the website looking for travelers or in the tour title in the confirmation document	2.5％	5.0％

Note 1: If a change occurs between the details on the website and the details of the confirmation document, or between the details of the confirmation document and the details of the Travel Services actually provided, each change will be handled as one case.

Note 2: Only the rate shown in 9. applies to the changes listed in 9., and the rates of 1. to 8. do not apply.

Note 3: One change per boarding in the case of transportation, one change per night in the case of accommodation, and one change per item in the case of other Travel Services.

Note 4: Even if the changes listed in 4., 7. or 8. occur multiple times during one boarding or night, they will be handled as one change per boarding or night.

Note 5: If the change to the transportation provider listed in 3. or 4. involves the use of accommodation facilities, it will be handled as one change per night.

Note 6: A change in the company name of the transportation provider of 4. and a change in the name of the accommodation provider of 7. means changes associated with a change of the transportation or accommodation provider themselves.

Note 7: A change in the company name of the transportation provider of 4. will not apply if it involves a change to a higher priced grade or facilities.

Travel conditions under a communication contract

The Company, etc., may receive an application for travel from the holder of a card (hereinafter referred to as “communication contract”) issued by the Company or a credit card company affiliated with the Company (hereinafter referred to as “Partner Company”) on the condition that the Company receives the payment of the travel fee, cancellation fee, etc., without the Cardholder’s signature” (hereinafter referred to as “Communication Contract”). The travel conditions of a Communication Contract differ from the travel conditions of a normal Travel Contract in the following points. (This handling may not be possible depending on the travel agency. In addition, the types of cards that can be accepted differ depending on the travel agency.)

(1) The term “date of card use” in this article means the date on which the Cardholder or the Company should fulfill the obligation to make a payment or refund of a travel fee, etc. based on the Travel Contract.
(2) When applying, the customer will need to notify the Company, etc., of their membership number (credit card number), card expiry date, etc.
(3) A Travel Contract based on a Communication Contract will be established when notification to the effect that the Company has approved the conclusion of the Travel Contract is received by the customer.
(4) The Company, etc., receives payment of the travel fee in the amount stated on the website, or the cancellation fee stipulated in Article 14 using the card of the Partner Company without the signature of the Cardholder on the prescribed slip. In this case, the date of card use for the travel fee is the date the contract is established (however, if the date the contract is established is prior to the fourteenth day before the day travel starts, the date of card use is the day 14 days before the day travel starts (or the next business day if that day is a holiday)).
(5) If an application for cancellation of a contract is made, the Company, etc., will refund the travel fee after deducting the cancellation fee, with the date of card use a day within seven days from the day following the application for cancellation (in the case of a reduction or cancellation after the start of travel, a day within 30 days).
(6) If payment using the credit card requested by the Cardholder is not possible due to a reason such as credit, etc., the Company, etc. will cancel the Communication Contract and receive a penalty fee equal to the cancellation fee of Article 14, Paragraph (1). However, this does not apply if the travel fee is paid in cash by the due date specified separately by the Company, etc.

Purchase of domestic travel insurance

A customer may be charged a large amount of medical expenses, transportation expenses, etc., if they are sick or injured during travel. In addition, in the case of an accident, it may be very difficult to claim compensation for damages or collect compensation from the perpetrator. The Company recommends that the customer purchases a sufficient amount of domestic travel insurance to cover such expenses. For information on domestic travel insurance, please inquire with a sales representative at your store of application.

Handling of personal information

(1) The Company, etc., will use the personal information stated on the application form submitted when applying for travel to communicate with the customer and to the extent necessary for the arrangement of Travel Services and the procedures for receiving those services during the travel the customer has applied for. Other than that, the Company etc., may use the personal information of customers for the following purposes:
- [1] information on products, services and campaigns of the Company, etc., and affiliated companies of the Company, etc.;
- [2] requests for the provision of opinions and impressions after participating in travel;
- [3] questionnaire requests;
- [4] provision of benefit services; and
- [5] creation of statistical data.
(2) The Company, etc., may use the customers’ personal data held by the Company, etc., to the minimum extent necessary for contacting customers, such as their name, address, phone number or e-mail address. Apart from the above, please confirm the Company’s policy on the handling of personal information and the name of the handling manager on the Company’s website.

Reference date for travel conditions and travel fees

The reference date for these Travel Conditions and the reference date for travel fees is the date indicated clearly on the website.

Other

(1) The customer will bear any associated expenses if the customer requests a tour guide, etc., to provide personal guidance or shopping, etc., as well as any expenses incurred in association with the occurrence of an injury or illness, any expenses associated with the loss of baggage due to the customer’s carelessness or for the collection of lost items, and any other expenses required for the arrangement of separate activities.
(2) The Company, etc., may take a customer to a souvenir shop for the customer’s convenience, but the customer makes purchases at their own responsibility. The Company cannot help with the exchange or return, etc. of products.
(3) Please note that if a customer agrees to use the system whereby airlines ask customers to board a flight other than the flight they are scheduled to board voluntarily (Flex Traveler System) and boards a flight other than one arranged by the Company, the Company’s arrangement obligations and itinerary management obligations will be deemed to have been fulfilled, and it will be exempt from the responsibilities of guaranteeing the itinerary and providing special compensation in relation to this change of flight.
(4) The Company will not re-implement travel under any circumstances.
(5) If a customer participates in a package tour organized by the Company, etc., you may be able to receive frequent flyer miles from an airline, but the customer will need to make inquiries about such services, register, etc., with the airline. In addition, the Company will not bear the responsibility of Article 19, Paragraph (1) or Article 23, Paragraph (1) due to a change of the airline used.

＜Travel Planning Implementation＞

WILLER EXPRESS, Inc.: 1-18-13 Shinkiba, Koto-ku, Tokyo; Contact for inquiries; Tokyo Governor Registered Travel Agency No. 2-7818