WILLER ACROSS CORPORATION
Arranged Tour Terms and Conditions

1. This Arranged Tour Contract to be concluded by and between the Company and the traveler shall be in accordance with the provisions of these Terms and Conditions. Matters not stipulated in these Terms and Conditions shall be in accordance with laws and regulations or generally established customs.
2. If the Company enters into a special agreement in writing that is not contrary to laws and regulations and does not adversely affect the traveler, said special agreement shall prevail notwithstanding the provisions of the preceding Section.

1. The term "Arranged Tour Contract" means a contract in which the Company undertakes to arrange for the traveler to receive transportation, accommodation, and other travel-related services (hereinafter referred to as "Tour Services") provided by a transportation and accommodation agency, etc. by acting as an agent, mediator, or agency for the traveler.
2. In these Terms and Conditions, "Domestic Travel" means a travel within Japan only, and "Overseas Travel" means travel other than Domestic Travel.
3. "Tour Fee" as used in these Terms and Conditions shall mean expenses paid by the Company to transportation and accommodation agencies, etc., such as fares and accommodation charges, and the Company's handling charges (excluding change procedure charges and cancellation procedure charges), for arranging the Tour Services.
4. The term "Correspondence Contract" as used in this portion means an Arranged Tour Contract concluded with a cardholder of a credit card company with which the Company is in partnership (hereinafter referred to as "Partner Company") upon application by telephone, mail, facsimile, internet or other means of communication, whereby the traveler agrees in advance that the Company will settle the claims or obligations pertaining to the Tour Fee, etc. based on the Arranged Tour Contract that the Company has with the traveler in accordance with the terms and conditions of the credit card of the Partner Company specified separately after the date on which said claims or obligations are to be performed, and that the traveler pays the Tour Fee, etc. by the method provided in Article 16, Section 2 or Section 5.
5. "Card Usage Date" as used in these Terms and Conditions means the date on which the traveler or the Company is to perform payment or refund obligations for the Tour Fee, etc. under the Arranged Tour Contract.

When the Company has arranged the Tour Services with the care of a good manager, the performance of the Company's obligations under the Arranged Tour Contract shall be concluded. Therefore, even if the Company is unable to conclude a contract with a transportation or accommodation agency, etc. to provide the Tour Services due to reasons such as full capacity, absence from work, inappropriate conditions, etc., when the Company has fulfilled its obligation, the traveler shall pay to the Company the prescribed travel service handling fee (hereinafter referred to as “Handling Fee"). In the case of a Correspondence Contract, the Card Usage Date shall be the date when the Company notifies the traveler that the Company was unable to conclude a contract with a transportation or accommodation agency, etc., to provide the Tour Services.

In executing the Arranged Tour Contract, the Company may have another travel agency, a person engaged in making arrangements as a professional or other assistant, in or outside Japan, make all or part of the arrangements on behalf of the Company.

1. A traveler who wishes to conclude an Arranged Tour Contract with the Company shall fill in the prescribed sections on the application form prescribed by the Company and submit it to the Company together with an application fee, with the amount of said fee to be separately determined by the Company.
2. A traveler who wishes to conclude a Correspondence Contract with the Company shall, notwithstanding the provisions stated in the preceding Section, notify the Company of his/her membership number and the contents of the Tour Services he/she is requesting.
3. The application fee stated in Section 1 above shall be handled as part of the Tour Fee, cancellation fee and other monies payable by the traveler to the Company.

• (1) When the Company intends to conclude a Correspondence Contract and the traveler is unable to settle all or part of the obligations pertaining to the Tour Fee, etc. in accordance with the terms and conditions of the credit card of the Partner Company, for example when the credit card held by the traveler is invalid.
• (2) When the traveler is deemed to be a member of an organized crime group, a quasi-member of an organized crime group, a person related to organized crime, involved with a company related to organized crime, an extortionist or any other form of anti-social organization.
• (3) When the traveler makes violent or unreasonable demands, uses threatening language or violence in connection with transactions, or commits any other similar act against the Company.
• (4) When the traveler spreads false rumors, uses deception or force to damage the Company's credibility or obstruct the Company's business activities, or commits any other similar act.
• (5) When the Company has business reasons to do so.

1. The Arranged Tour Contract shall be concluded when the Company accepts the conclusion of the contract and receives the application fee as specified in Article 5, Section 1.
2. Notwithstanding the provisions of the preceding Section, a Correspondence Contract shall be deemed to be concluded when the Company issues a notice of acceptance of the application as set forth in Article 5, Section 2. However, in the event that the Company issues an Electronic Acceptance Notification for said contract, the contract shall be deemed to be concluded when said notification reaches the traveler.

1. Notwithstanding the provisions of Article 5, Section 1, the Company may, by a special written agreement, conclude an Arranged Tour Contract by accepting the conclusion of the contract without receiving payment of the application fee.
2. In the case of the preceding Section, the time of conclusion of the Arranged Tour Contract shall be clarified in the document set forth in the preceding Section.

1. Notwithstanding the provisions of Article 5, Section 1 and Section 1 of the preceding Article, if the Company is to issue a Arranged Tour Contract for the sole purpose of arranging transportation or accommodation services, and the Company is to issue a document indicating the right to receive such services in exchange for the Tour Fee, the Company may accept an oral application.
2. In the case of the preceding Section, the Arranged Tour Contract shall be deemed to be concluded when the Company accepts the conclusion of the contract.

1. Promptly after the conclusion of the Arranged Tour Contract, the Company shall deliver to the traveler a document (hereinafter referred to as the "Contract Document") describing the tour itinerary, contents of the Tour Services, the Tour Fee and other tour conditions, and the Company's responsibilities. However, in the event that the Company delivers a document indicating the right to receive tickets, accommodation vouchers, and other services for all the Tour Services that the Company arranges, the Company may not deliver said Contract Document.
2. In the event that the Company delivers a Contract Document as set forth in the main clause of the preceding Section, the scope of Tour Services that the Company is obligated to arrange under the Arranged Tour Contract shall be as set forth in said Contract Document.

1. With the prior consent of the traveler, in lieu of delivering a document or Contract Document describing the itinerary, contents of the Tour Services, Tour Fee and other tour conditions and the Company's responsibilities to the traveler at the time of concluding the Arranged Tour Contract, the Company may, by using information and communications technology, provide the traveler with the information required to be described in said document (hereinafter in this Article referred to as the "Stated Matters"). The Company shall confirm that the Stated Matters have been recorded in a file in the communication equipment used by the traveler.
2. In the case of the preceding Section, if the communications equipment used by the traveler is not equipped with a file for recording the Stated Matters, the Company shall record the Stated Matters in a file provided in communications equipment as used by the Company (which shall be exclusively used by the traveler) and confirm that the traveler has reviewed the Stated Matters in said file.

1. The traveler may request the Company to change the itinerary, contents of the Tour Services or other contents of the Arranged Tour Contract. In such a case, the Company shall comply with the traveler's request to the greatest extent possible.
2. In the event that the Company changes the contents of the Arranged Tour Contract at the request of the traveler as described in the preceding Section, the traveler shall not only bear the cancellation fees, penalty fees and other expenses required for the change of arrangements to be paid to the transportation and accommodation agency, etc. when said cancelling arrangements have been completed, but shall also pay the Company's prescribed procedural fees for said changes to the Company. Moreover, any increase or decrease in the Tour Fee resulting from such change in the contents of the Arranged Tour Contract shall be payable by or revert to the traveler.

1. The traveler may cancel all or part of the Arranged Tour Contract at any time.
2. If the Arranged Tour Contract is cancelled pursuant to the provisions of the preceding Section, the traveler shall not only bear the cancellation fees, penalty fees, and other expenses already paid or to be paid to the transportation and accommodation agencies, etc. for the Tour Services already provided or not yet provided for the traveler, the traveler shall also pay to the Company the cancellation processing fee and the Handling Fee which the Company would have obtained.

1. The Company may cancel the Arranged Tour Contract in the following cases:
   • (1) When the traveler fails to pay the Tour Fee by the designated date.
   • (2) When the Company concludes a Correspondence Contract and the traveler is unable to settle all or part of the obligations pertaining to the Tour Fee, etc. in accordance with the terms and conditions of the credit card of the Partner Company, for example when the credit card held by the traveler is invalid.
   • (3) When it is found that the traveler falls under any of Items (2) through (4) of Article 6.
2. When an Arranged Tour Contract is cancelled pursuant to the provisions of the preceding Section, the traveler shall not only bear the cancellation fees, penalty fees and other expenses already paid or to be paid to the transportation and accommodation facilities, etc. for the Tour Services that have not yet been provided, but also the traveler shall pay to the Company the cancellation processing fee and the Handling Fee which the Company would have obtained from the traveler.

1. The traveler may cancel the Arranged Tour Contract when it becomes impossible to arrange the Tour Services due to reasons attributable to the Company.
2. When an Arranged Tour Contract is cancelled pursuant to the provisions of the preceding Section, the Company shall refund to the traveler the Tour Fee already received, except for expenses already paid or to be paid to the transportation and accommodation facilities, etc., as compensation for the Tour Services already provided to the traveler.
3. The provisions of the preceding Section shall not preclude the traveler from claiming compensation for damages from the Company.

1. The traveler shall pay the Tour Fee to the Company no later than the period specified by the Company prior to the commencement of the tour.
2. When a Correspondence Contract is concluded, the Company can accept payment of the Tour Fee without the traveler's signature on a prescribed slip as used by the credit card of the Partner Company. In this case, the Card Usage Date shall be the date when the Company notifies the traveler of the details of the confirmed Tour Services.
3. In the event of any change in the Tour Fee due to a revision of fares and charges of transportation and accommodation facilities, fluctuation of the exchange rate, or any other reason before the commencement of the tour, the Company may change the said Tour Fee.
4. In the case of the preceding Section, any increase or decrease in the Tour Fee shall be payable by or revert to the traveler.
5. In the event that a Correspondence Contract is concluded with a traveler and expenses, etc. to be borne by the traveler pursuant to the provisions of Chapters 3 or 4 arise, the Company will accept payment of such expenses, etc. without the traveler's signature on the prescribed slip as used by the credit card of the Partner Company. In this case, the Card Usage Date shall be the date on which the Company notifies the traveler of the amount of expenses, etc. to be paid by the traveler to the Company or the amount to be refunded by the Company to the traveler. However, in the event that the Company cancels the Arranged Tour Contract pursuant to the provisions of Article 14, Section 1 Item (2), the traveler shall pay the amount of expenses, etc. to be paid by the traveler to the Company by the date specified by the Company, by the payment method specified by the Company.

1. In the event that the expenses paid by the Company to a transportation or accommodation agency, etc. for arranging the Tour Services, as borne by the traveler, and Handling Fee (hereinafter referred to as the “Settled Tour Fee") do not match the amount already received as the Tour Fee, the Company and traveler shall promptly settle the Tour Fee as provided in the following Section and Section 3 after the completion of the tour.
2. If the amount of the Settled Tour Fee exceeds the amount already collected as the Tour Fee, the traveler shall pay the difference to the Company.
3. If the amount of the Settled Tour Fee is less than the amount already collected as the Tour Fee, the Company shall refund the difference to the traveler.

The provisions of this Chapter shall apply to the conclusion of an Arranged Tour Contract for which two or more persons traveling on the same itinerary at the same time have appointed a responsible representative (hereinafter referred to as the "Responsible Party").

1. Except in cases where a special agreement has been concluded, the Responsible Party shall be deemed to have the authority to act as an authorized representative for all the parties concerned in concluding the Arranged Tour Contract for the group or group of travelers (hereinafter referred to as “Group Members"), and transactions related to Tour Services for said group and the services provided in Article 22 Section 1 shall be conducted with said Responsible Party.
2. The Responsible Party shall submit to the Company a list of the Group Members or notify the Company of the number of persons by the date specified by the Company.
3. The Company shall not be liable for any debt or obligation that the Responsible Party currently owes or may be expected to owe to the Group Members in the future.
4. If the Responsible Party does not accompany the group, the Company will deem a Group Member appointed in advance by the Responsible Party to serve as the Responsible Party after the commencement of the tour.

1. Notwithstanding the provisions of Article 5, Section 1, when concluding an Arranged Tour Contract with the Responsible Party, the Company may accept the conclusion of the Arranged Tour Contract without receiving payment of the application fee.
2. In the event that the Company concludes an Arranged Tour Contract without receiving the application fee pursuant to the provision of the preceding Section, the Company shall deliver a document stating to that effect to the Responsible Party, and the Arranged Tour Contract shall be concluded at the time when the Company delivers said document.

1. If the Responsible Party requests a change to the Group Members, the Company will comply with the request to the greatest extent possible.
2. Any increase or decrease in the Tour Fee and expenses required for said change set forth in the preceding Section shall be payable by or revert to the Group Members.

1. The Company may, upon request from the Responsible Party, provide escort or guiding services by having a guide accompany the group.
2. In principle, the contents of the services provided by the escort or guide shall be those necessary for the group to perform the activities as per the predetermined itinerary.
3. As a general rule, the hours during which said guides provide their services shall be from 8:00 a.m. to 8:00 p.m.
4. When the Company provides guiding services, the Responsible Party shall pay the prescribed guiding service fee to the Company.

1. If, in the performance of the Arranged Tour Contract, the Company or a person on whose behalf the Company has made arrangements pursuant to the provisions of Article 4 (hereinafter referred to as an "Arrangement Agent") intentionally or negligently causes damage to the traveler, the Company shall be liable for compensation for said damage. However, this shall be limited to the case where the Company is notified of such damage within two (2) years from the day following the date of occurrence of said damage.
2. If the traveler suffers damage due to a natural disaster, war, riot, suspension of Tour Services provided by transportation or accommodation agencies, etc., orders by government authorities, or other reasons beyond the control of the Company or its Arrangement Agent, the Company shall not be liable for compensation for such damage, except in the case of the preceding Section.
3. Notwithstanding the provisions of Section 1 of this Article, with respect to damage to hand-carried luggage, the Company shall compensate up to ¥150,000 per traveler (except in the case of willful misconduct or gross negligence on the part of the Company), provided that the Company is notified of said damage within 14 days in the case of Domestic Travel and within 21 days in the case of Overseas Travel, commencing on the day following the date of the occurrence of said damage.

1. If the Company suffers any damage due to an intentional or negligent act of the traveler, said traveler shall compensate the Company for the damage.
2. When concluding an Arranged Tour Contract, the traveler shall make use of the information provided by the Company and endeavor to understand the rights and obligations of the traveler and other contents of the Arranged Tour Contract.
3. In order to smoothly receive the Tour Services as described in the Contract Document, after the commencement of the tour, if the traveler recognizes that the traveler has been provided with Tour Services that differ from those described in the Contract Document, the traveler shall immediately notify the Company, the Company's Arrangement Agent, or the relevant service provider thereof at the tour site.

1. The traveler or Group Member(s) who has concluded an Arranged Tour Contract with the Company may receive reimbursement from the business security deposit deposited by the Company under the provisions of Article 7, Section 1 of the Travel Agency Act with respect to claims arising from such transactions.
2. The name and location where the Company holds its business security deposit is as follows:
   • (1) Name: Tokyo Legal Affairs Bureau
   • (2) Address: 1-1-15 Kudan-minami, Chiyoda-ku, Tokyo